Privacy Policy

Effective Date: 16 April 2026

Sydney Street Projects (“SSP”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, contact us, or use our services.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Sydney Street Projects
Muswellbrook, NSW
Phone: 0438 245 206
Email: sydneystreetprojects@gmail.com

ABN: 36 697 009 895
Owner: Justin Carter

Sydney Street Projects is a local services business providing property clean‑ups, junk removal, environmental services, and community‑focused employment pathways.

2. Information We Collect

We may collect the following types of personal information:

1.        Contact details: name, phone number, email address

2.   Service details: job address, access notes, photos or videos you provide, job requirements

3.   Communication records: emails, messages and phone call details

4.   Website interactions: form submissions and enquiries

5.   Technical data: IP address, browser type, device information (collected automatically by Google Sites)

We only collect information necessary to deliver our services safely and effectively.

3. How We Collect Information

We collect information through:

1.        Website contact forms

2.   Email and phone enquiries

3.   SMS and social media messages (if you contact us there)

4.   On‑site service visits

5.   Automatically via Google Sites analytics tools (non‑identifying technical data)

4. How We Use Your Information

We use your information to:

1.        Provide quotes and deliver services

2.   Communicate about bookings, updates, and job details

3.   Issue invoices and receipts

4.   Maintain safety and operational records

5.   Prepare audit reports, corrective‑action assessments, and before/after documentation

6.   Improve our services and website

7.        Support future training and employment programs

8.   Meet legal, insurance, and record‑keeping obligations

We do not sell or rent your personal information.

5. How We Store and Protect Your Information

Your information is stored securely on:

• The SSP office computer (primary storage)

• Secure email systems

• Password‑protected devices accessible only to authorised personnel

Crew members working on a job will have access to the job address and relevant service details only.

We take reasonable steps to protect your information from loss, misuse, unauthorised access, or disclosure.

6. Sharing Your Information

We may share your information only when necessary:

1.        With SSP crew members completing your job

2.   With insurers, legal authorities, or emergency services if required

3.   With government or council partners when relevant to a contracted job

We do not share your information with marketers or unrelated third parties.

7. Photos, Videos and Site Documentation

As part of our normal business operations, Sydney Street Projects may collect photos or videos in the following situations:

1.        Site audits or inspections requested by a client

2.   Pre‑quote assessments to determine required corrective actions

3.   Before‑and‑after documentation for transparency and reporting

4.   Client‑requested reports for insurance, compliance, or record‑keeping

5.   Safety, quality assurance, or operational planning

These images are used only for professional purposes and are stored securely on the SSP office computer or authorised devices.

We will never use photos or videos for marketing, social media, or public display without your explicit permission.

Only authorised SSP personnel and crew members working on the relevant job will have access to these images.

8. Cookies, Analytics and Third‑Party Tools

Our website is hosted on Google Sites, which may automatically collect:

·         Device information

·         Browser type

·         General location data

·         Basic analytics

Google may use cookies or similar technologies. You can manage cookies through your browser settings.

9. Cross‑Border Disclosure

Some technical data collected by Google may be stored on servers located outside Australia.
We rely on Google’s privacy and security safeguards to protect this information.

10. Access, Correction and Deletion

You may request:

·         A copy of the personal information we hold

·         Corrections to inaccurate information

·         Deletion of information no longer required

Contact: sydneystreetprojects@gmail.com or 0438 245 206.

11. Data Retention

Unless required for legal or insurance purposes, we retain information only as long as necessary.

Typical retention periods:

·         General enquiries: 2 years

·         Job records and photos/videos: 7 years

·         Invoices and financial records: 7 years

·         Employee and trainee records: 7 years

12. Notifiable Data Breaches

If a data breach is likely to cause serious harm, we will:

·         Notify affected individuals

·         Notify the Office of the Australian Information Commissioner (OAIC)

·         Take steps to minimise further risk

13. Complaints

If you believe your privacy has been breached, contact us directly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

14. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

15. Change Log

16 April 2026 – Revision 1.0